Keyword Autoresponder FAQ

What is the keyword?

A Keyword is a short word autoresponder will reply to. Keywords allow your customers to receive on demand information, e.g business location, open hours, coupons, etc.
For example: ‘Text map to 979-690-9701 to receive event location’ MAP is a keyword in this case.

How do I Setup Auto Replies?

Step 1 Create Autoresponder. Set your status name, assign a message and set a keyword. That’s all! Takes literally minutes to set up and now, when customers send a text with this keyword, an app will automatically respond with your message.

Step 2 Set Time. Choose status and set the time interval at which your chosen status will be active press SAVE button.

Step 3 Activate. On the “List of Profiles” screen choose the appropriate profile from the list and TURN IT ON (tip: Long click on the profile will open Edit and Delete menu) Multiple autoresponders operate simultaneously.

How do I Test Auto Replies?

On the Create / Edit Autoresponder screen in the right down corner there is a button “Send me test”
Once clicked it will prompt you to enter phone number where you want the test message to send to.
You may enter your own phone number as well.

Text Substitution

If you enter a message using substitution tags like “Hello $firstname” and send it to Ashley Hurst An app will send “Hello Ashley “.

If you enter a message “Hello $firstname $Lastname” and send it to Ashley Hurst An app will send “Hello Ashley Hurst”.

Can I send an image with KW Autoresponder?

Yes, an ability to send MMS message (image, audio, and video) is available for in-app purchase through an app menu. Otherwise, you can send links to your images, audio files or video, in your regular text messages.

Attaching Images/Videos

Once MMS service is purchased, you can attach images/audio files/ video files to your replies. Keep in mind that this will always use the phone’s messaging service to send an MMS and in the case of video the size you can send is limited; possibly to less than 300KB. We recommend changing the camera settings to record lower quality videos which will be smaller.

Create contact groups

To create a contact group, use your Google account:
1. Click Gmail at the top-left corner of your Gmail page, and then choose Contacts.
2. Select contacts that you want to add to a group, click the Groups button. Then create new.
3. Enter the name of the group.
4. Click OK.
To add contacts to a contact group:
1. Select the contacts in the Contacts list.
2. Click the Groups button.
3. Select the group you’d like to add the contact to, or select Create new to create a new group.
4. If you have multiple addresses saved for a contact, you can choose which address should belong to the contact group by opening the contact and clicking the small arrow next to the group you’d like to modify.
Once you have done this they will get copied over to your phone if you have synchronization enabled.

Where statistic report was exported?

Statistics reports are stored on your device SD card as a CSV file

You can transfer these files from SD card to your Windows computer.

There are two ways to transfer pictures or files from a SD card to your computer:

First method:

Remove the card from the device and plug it into a memory card reader connected to your computer.

Some memory card readers are installed on a computer, while others are portable and can be plugged into a computer through a USB port.

Windows will recognize the card and offer you some options for transferring the files or pictures on the card to your computer. Select Import pictures and videos to transfer your pictures and videos or select Open device to view files to pick and choose which files to copy to your computer.

Second method:
Leave the card inside the device and connect it to your computer using the connection cable that came with the device. Then, transfer the files from the device to your computer by dragging and dropping the files.

Does KW Autoresponder need to run all of the time?


1) If you have no running autoresponders, an app is inactive

2) If you do have active autoresponders, an app is in a “sleep” or dormant mode, waiting to incoming texts. Once incoming SMS arrived, KW Autoresponder checking if it contains predefined keywords
If yes, it replies.

How long can my SMS messages be?

Based on his personal observations and on analysis of the typical lengths of postcard and Telex messages, Hillebrand (The SMS concept developer) argued that 160 characters was sufficient to express most messages succinctly.

Short messages can be encoded using a variety of alphabets: the default GSM 7-bit alphabet, the 8-bit data alphabet, and the 16-bit UCS-2 alphabet. Depending on which alphabet the subscriber has configured in the handset, this leads to the maximum individual short message sizes of
• 160 7-bit characters,
• 140 8-bit characters,
• 70 16-bit characters.
GSM 7-bit alphabet support is mandatory for GSM handsets and network elements, but characters in languages such as Arabic, Chinese, Korean, Japanese, or Cyrillic alphabet languages (e.g., Ukrainian, Serbian, Bulgarian, etc.) must be encoded using the 16-bit UCS-2 character encoding

Multipart or “long SMS” can be sent using multiple messages, 6 to 8 segment messages are the practical maximum. So you can reliably send out up to 1,000 characters in a text. The Android phone will split the message up every 160 characters (especially important if you have a link in your text).

The receiving handset is then responsible for reassembling the message and presenting it to the user as ONE LONG MESSAGE.

How will I know when my keyword subscription going to expire?

KW Autoresponder will notify you a day before the expiration. A subscription notice will appear in the notification bar and also when you open an app.

Why KW Autoresponder’ Reports show that message was sent but it has not arrived?

KW Autoresponder (AND ANY OTHER APP) can only know for certain if it sent a text.
We use native android mechanism for sms sending. The texts are sent to your carrier and back we get one of the three statuses – Sent, Error, Sending. Then your carrier should deliver it to the recipient.
Unfortunately there is no way to validate delivery.
So when KW Autoresponder says it has sent a message it has just sent it to your carrier.
So the statuses in the Reports say if the text was successfully sent (to) / received (by) your carrier.
There are a lot of reasons why it may never get received.

Is there a trial?

Yes! We want you to feel comfortable and experience KW Autoresponder working for you. During the 30 days trial period you have two keywords available free of charge. Then you can purchase keywords subscription according to your needs (starting from 1 keyword per month and ending with 100 keywords per 12 months)

May I cancel my keyword subscription?

You can cancel your keyword subscription at any time and you won’t be charged further. You’ll be able to keep using KW Autoresponder right up until the end of the current billing period.

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